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Ten common questions customers often ask, ten correct answers according to policy, in the shop's voice
Customers ask about prices, shipping fees, returns, and stock availability dozens of times every day through Zalo and Messenger. This 45-minute course teaches you to use AI to build a set of model responses that align with the shop's policies, handle complaint messages delicately, and know when to have a real person respond. By the end of the course, you'll have a set of answers for the 10 most frequently asked customer questions.
Instructor
Đội ngũ Plasticbrain
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Yes. A template set helps you respond quickly during busy times and ensures you don't forget key policy conditions. When you hire someone else, they can use it right away.
Only for repetitive questions that have standard answers, and there should always be a way to reach a real person. Complaints, refunds, and exchanges need a human to handle them.