Fireflies.ai automatically joins meetings, records, transcribes, and creates summaries with action items. It analyzes sentiment, tracks keywords, and integrates with over 40 CRM and productivity tools. Better than Otter for large teams.
Connect Calendar and Meeting Account
Link your Google Calendar or Outlook account so Fireflies knows the schedule of upcoming meetings.
Log in to app.fireflies.ai, go to Settings > Calendar, connect your Google/Outlook account, and grant calendar access permissions.
Double-check the granted access to ensure only the work meeting calendar syncs, not personal calendars.
Configure Bot to Automatically Join Meetings
Enable the feature for Fireflies to automatically join Zoom/Meet/Teams meetings based on the connected schedule.
Go to Settings > Notetaker, turn on Auto-join for all meetings or manually select each type of meeting to record.
Consider enabling auto-join only for internal meetings, disable for sensitive meetings to avoid security issues.
Customize Language and Industry Vocabulary
Set the primary language and add commonly used industry terms or company-specific names.
Go to Settings > Transcription Language, select Vietnamese (or bilingual if the team uses both English), add custom vocabulary in the Custom Vocabulary section.
Add product names, frequently used client names to custom vocabulary to reduce transcription errors with proper names.
Set Up Integration for Automatic Summary Sending
Connect Fireflies with Slack or project management tools to automatically send a summary after each meeting.
Go to Settings > Integrations, connect Slack or Notion, select the channel/workspace to receive automatic summaries.
Create a dedicated Slack channel '#meeting-summaries' so summaries do not get mixed with other chat messages.
Review and Share Action Items After the Meeting
Check the summary and action items the AI extracted before officially assigning them to team members.
Open the meeting transcript on the dashboard, review the Action Items section, edit if necessary, then assign responsible persons directly in Fireflies.
Mark (soundbite) key decision segments to quickly share with those who did not attend instead of sending the entire long recording.
No reviews yet - be the first to share your experience.
Log in to leave a review.
Pros
Cons
A small consulting firm has a sales team that conducts over 15 product demo calls with potential customers each week.
Problem
Sales staff are both demoing and taking manual notes, which can lead to missing important customer requirements, affecting follow-up efforts.
Solution
Use Fireflies.ai to automatically join and record all demo calls, create summaries, and action items sent directly to the sales team's Slack channel.
A company holds weekly interdepartmental meetings between marketing, sales, and operations to align plans.
Problem
After each meeting, departments often have different understandings of the agreed decisions due to the lack of timely official minutes.
Solution
Use Fireflies.ai to record the entire meeting and automatically send a summary with key decisions and action items categorized by department immediately after the meeting ends.