ManyChat

Connect Fanpage to ManyChat

Link your shop's Facebook fanpage with your ManyChat account.

Go to ManyChat, select "Connect Instagram or Facebook", grant access to the fanpage you need to manage.

Double-check the admin privileges of the fanpage before connecting to avoid permission errors.

Build Automation for Comment Replies

Create a script to automatically send private messages when customers comment on specific keywords under posts.

Go to Automation > Comment Growth Tool, set up trigger keywords (e.g., "price", "buy") to automatically private message customers.

Use multiple trigger keywords to capture the diverse ways customers comment.

Design Flow to Ask for Order Information

Construct a series of messages guiding customers to choose products, sizes, and quantities.

Use Flow Builder to drag-and-drop Quick Reply steps for customers to select products, then gather shipping information.

Limit each step to ask only one piece of information to avoid overwhelming the customer.

Set Up Abandoned Cart Reminders

Create automation to remind customers who have not completed their orders after a period of time.

Add a wait condition (Wait) for 24 hours after the last step of the flow; if the customer hasn’t confirmed the order, send a reminder message with a small offer.

Do not send more than 1-2 reminder messages to avoid irritating the customer.

Test Flow and Activate Broadcast

Run a test of the entire flow before applying it to real customers.

Use a test account to comment under the post to check if the entire messaging flow works correctly, then officially activate it.

Monitor open and click rates in the first week to adjust message content if the response rate is low.