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Tidio

Tidio combines live chat, AI chatbot (Lyro), and email automation. Lyro AI automatically handles over 70% of customer inquiries, integrating with Shopify, WooCommerce, and most website builders. Easy to set up in just a few minutes.

Chatbot

Live chat

E-commerce

Shopify

Visit Website

Step-by-Step Guides

Reviews

4.3 · editorial rating

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Real-World Use Cases

Reducing Customer Response Time on Fashion Website

Customer Service Manager

2 hours setup

An online clothing store receives many repetitive questions about size, material, and return policies every day.

Problem

The customer service team only has 2 people and cannot timely answer all questions during peak hours in the evening.

Solution

Train Tidio's Lyro chatbot with FAQs about size, material, and return policies to automatically answer frequently asked questions.

70% of frequently asked questions are handled by the chatbot without staff intervention
Average response time decreased from 15 minutes to immediate
Staff have more time to handle more complex complaint cases
The rate of customers leaving due to waiting too long for a response has significantly decreased

Consolidating Support Channels for Small Service Businesses

Operations Manager

1 hour setup

A small office rental service company receives support requests through their website, Messenger, and Instagram, but manages each channel separately.

Problem

Employees have to log into multiple platforms to respond to customers, making it easy to miss messages from less frequently used channels.

Solution

Consolidate all conversations from the website, Messenger, and Instagram into a single inbox using Tidio for centralized handling.

No more customer messages missed between channels
Average handling time per request reduced by 25%
Only one employee needed to monitor instead of assigning separate staff to each channel
Improved customer service ratings on public review platforms

Pros

Quick setup with just a script, no need for a dedicated technical team
AI chatbot (Lyro) automatically answers customer questions based on the website content and trained FAQs
Consolidates messages from live chat, email, Messenger, Instagram into a single inbox
Pre-integrated with Shopify and WooCommerce, displaying order information right in the chat window
Offers a free plan sufficient for small starter websites
Easily customizable chat widget to match brand identity

Cons

The number of free AI (Lyro) chats is limited each month, exceeding the limit incurs additional fees
AI response quality entirely depends on the FAQ/product data loaded; lack of data results in vague answers
For complex questions outside the trained scope, the bot may answer incorrectly or avoid the question
The administration interface has many tabs and features, requiring some initial familiarization
Vietnamese support for automatic AI responses is not as smooth as English
Costs can increase rapidly when upgrading to plans with more operators and advanced automation

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